Facebook and Instagram users complain of account bans - 'There is a problem'
Last week Meta - which owns the platforms - acknowledged a "technical error" which it said was causing the wrongful suspension of some Facebook Groups.
Since then, people who use what is the world's biggest social media company have been getting in touch with the BBC to describe the impact it is having on them - and say the problem goes much wider than Meta has indicated.
Some say they have been shut out of pages that are key to their working lives, while others highlight the digital connections to loved ones that have been cut.
There is also frustration that - despite Meta saying it is fixing the problem - there is often no human to speak to about an issue they suspect is caused by moderation decisions powered by artificial intelligence (AI).
They have also described how Instagram accounts have been affected, despite Meta saying it does not have evidence of a problem on its platforms more widely.
More than 25,000 people have signed a petition in the last few weeks which says the problem is being experienced across Facebook, Instagram, and WhatsApp.
Thousands of people are in Reddit forums dedicated to the subject, many users are posting on social media about being banned by Meta, and some say they plan on taking a class action lawsuit against the social media giant.
The online petition about this issue was started by Brittany Watson, a 32-year-old from Ontario, in Canada.
She decided to act after her Facebook account was disabled for nine days in May before it was reinstated. She claims her page was cancelled over "account integrity", and Meta has not provided her with any answers as to why.
"Facebook wasn't just an app for me," she told BBC News. "It was where I kept years of memories, connected with family and friends, followed pages that brought me joy, and found support communities for mental health."
